Refunds
Since our plans are recurring monthly in advance, cancellation occurs 30 days (or one cycle) in advance. You can cancel a line of Service within 30 calendar days of accepting this Agreement, but you’ll still have to pay for your Service through that date. There is not a prorated refund since your $12 monthly payment covers service for 30 days. In other words, there are no prorated refunds. You simply pay for service in 30 day intervals.
Fees & charges
You agree to pay all applicable fees and charges associated with your Service as described below:
1. Monthly Service Fees. These are recurring charges based on the plan you select. They include the cost of access to wireless talk and text services, excluding any hardware or physical devices.
2. One-Time Fees. You may incur one-time charges, including but not limited to:
a) Activation or setup fees for new Service lines.
b) Reactivation fees if Service is suspended or terminated.
3. Government Taxes and Surcharges. All applicable federal, state, and local taxes, fees, and surcharges, including those mandated by the Federal Universal Service Fund, are your responsibility. These amounts may change without notice and are collected as required by law.
5. Administrative and Recovery Charges. We may include additional charges to cover regulatory compliance costs, network maintenance, and other operational expenses.
These charges are not taxes and are retained by us. The amounts and purposes of these charges are subject to change.
6. Late Payment Fees. Late fees apply for late payments, collection fees may be charged if sent to a third-party agency (up to 18%), deposits earning simple interest may be required and applied to balances, credit balances under $1 are refunded on request, reactivation fees may apply for suspended or canceled Service, and billing begins on the activation
date.
7. Returned Payment Fees. If any payment method is returned or declined, you will be charged a fee not exceeding $30 or the maximum allowable by law.
Cancellation
You can cancel a line of Service within 30 calendar days of accepting this Agreement, however you’ll still have to pay for your Service through that date.
Need help?
Contact us at [email protected] for questions related to refunds and service inquiries.