FAQs
How do I receive a physical SIM?
Easy! You place an order through this website, contact support, and we will deliver it to you as quickly as possible
How do I keep my current phone #?
Call customer service to set up your subscription and keep your previous number!
My phone is compatible with the service, but my new SIM isn’t working.
Call your previous provider, and ensure your phone is unlocked. If you still need assistance, call our customer service and we will walk you through some next steps.
Can I use an electronic SIM instead of a physical SIM?
Yes! If your phone supports electronic SIM, just let customer service know and we will set up your activation digitally, no waiting for shipping.
What happens if I lose my phone or SIM card?
Don’t worry! Contact customer service, and we will deactivate your old SIM for security and send you a replacement right away so you can get back online.
Where does Cinch Wireless provide coverage?
Cinch provides nationwide coverage comparable to the leading U.S. wireless network. Refer to the map below to see where you are covered with Cinch.